Yes. Orders may be cancelled before they are dispatched.

If you would like to cancel your order, please contact us as soon as possible at care@evelluna.com

If you need to update your shipping address, please contact us as soon as possible after placing your order.

We can usually assist if the order has not yet been dispatched. Once an order has shipped, we are unable to make changes to the delivery address.

No. At this time, all items available on our store are regular orders and not sold on a pre-order basis.

We offer worldwide shipping.

Orders are typically processed within 1–3 business days.

After dispatch, orders shipped via DHL Express typically arrive within 3–7 business days, depending on the destination.

Please note that delivery times may vary due to customs clearance, local delivery conditions, or remote locations.

Shipping is included in the product price.

There is no additional standard shipping fee charged at checkout.

Yes. Once your order has been dispatched, tracking information will be sent to you so you can follow the shipment.

No. Duties, taxes, and any import-related fees are not included in our prices.

Depending on your country or region, your order may be subject to customs duties, import taxes, or related fees upon arrival.

These charges are the responsibility of the customer.

Customs policies and import charges vary by country, which makes them difficult to standardize internationally.

For this reason, any applicable duties or taxes are determined by your local customs authority.

We accept returns within 14 days of delivery.

To be eligible for a return, items must be:

• 
  unworn
  
• 
  unwashed
  
• 
  unused
  
• 
  with original tags attached
  
• 
  in their original condition

Yes. Once your return is received and approved, a refund will be issued to your original payment method.

Yes, exchanges are possible. However, we generally recommend returning the original item for a refund and placing a new order for your preferred style, size, or color.

This helps ensure the fastest and most accurate service.

For eligible returns, return shipping costs are covered by Evelluna. Please contact us before sending any item back. Once approved, our Customer Care team will provide return instructions and a return label.

Since shipping is already included in the product price and no separate shipping fee is charged at checkout, there is no original shipping charge to refund separately.

Yes. Sale items may also be returned, provided they meet the return conditions above.

Items that have been worn, washed, altered, damaged after delivery, or returned without original tags are not eligible for return.

Our coats are generally true to size.

Each product page includes its own dedicated size chart to help you choose the most suitable fit.

If you are unsure, we recommend reviewing the specific size chart on the product page and contacting us at care@evelluna.com
for additional guidance before placing your order.

Our collection focuses on premium cashmere, alpaca and wool blends, and other refined outerwear fabrics selected for warmth, softness, and elevated texture.

To preserve the beauty and structure of your coat, we recommend following the care instructions provided with the garment.

For delicate materials such as cashmere and alpaca blends, professional care or dry cleaning is generally recommended when needed.

You can reach us at care@evelluna.com

We aim to respond to all inquiries within 24–48 business hours.