Shipping & Delivery

1. Shipping Destinations

Worldwide Shipping

Worldwide shipping
Processing time: 1–3 business days
DHL Express: usually 3–7 business days
Shipping is included in the product price
Duties, taxes, and import-related fees are not included

2. Order Processing

Processing Time

Orders are typically processed within 1–3 business days.

Please note that processing time refers to the time needed to prepare and dispatch your order.
During peak seasons or periods of high demand, processing may occasionally take slightly longer.

3. Delivery Time

Estimated Delivery

Once dispatched, orders shipped via DHL Express typically arrive within 3–7 business days, depending on the destination.

Delivery times may vary due to:

• customs clearance
• local courier handling
• remote delivery locations
• public holidays or peak shipping periods

Please note that delivery estimates are not guaranteed and are provided as a general guideline.

4. Shipping Cost

Shipping Included

Shipping is included in the product price.
No additional standard shipping fee is charged at checkout.

5. Tracking Information

Order Tracking

Once your order has been dispatched, you will receive tracking information by email so you can follow your shipment.

If you have not received tracking details within a reasonable time after dispatch, please contact us at care@evelluna.com

6. Duties & Taxes

Import Duties and Taxes

Duties, taxes, and any import-related fees are not included in our prices.

Depending on your destination country or region, your order may be subject to customs duties, import taxes, or related fees upon arrival.
These charges are determined by your local customs authority and are the responsibility of the customer.

7. Address Accuracy

Shipping Address

Please ensure that your shipping address is complete and accurate at the time of purchase.

If you need to update your shipping address, please contact us as soon as possible at care@evelluna.com.
We can usually assist if the order has not yet been dispatched. Once an order has shipped, we are unable to make changes to the delivery address.

8. Delivery Delays

Possible Delays

While we always aim to dispatch and deliver orders as efficiently as possible, delays may occasionally occur due to factors outside our control, including customs processing, courier disruptions, weather conditions, or high seasonal demand.

We appreciate your understanding in such cases.

9. Contact

Need Assistance?

If you have any questions regarding shipping or delivery, please contact us at care@evelluna.com.
We aim to respond within 24–48 business hours.